MANAGED SERVICE DESK
GIIS’ Service Desk Solution helps you to realize a significant impact on your productivity and end user efficiency. Through a proactive approach, we address not only escalating issues in service desk delivery, but also identify and prevent recurring issues thereby providing true value to you through reduction of average incidents/calls per device. Our extensive reporting helps improve understanding of issues and hence better service levels. With GIIS taking care of your enterprise service desk, you are certain to experience the benefits of improved efficiency, 24×7 availability and greater control over your IT costs.
GIIS’s Enterprise Service Desk Offering
- Integrated service desk from Level 1 (Call logging) to Level 3 (System administration) through email, over the phone and online chat or at client premises if required
- Facilitating customer Change Request Management, Software License Management, Configuration Management, Availability Management
- Handling incidents, problems, and service requests